Frequently Asked Questions
We're here to help.
What service do you provide?
We offer a range of services related to event, party and wedding decor!
Our service options include:
- Full setup of items from our Hire & Shop for weddings, private events, and corporate experiences.
- Delivery and collection of items from our Hire & Shop.
- DIY service for those willing to handle transportation and execution of their own event setup.
What areas do you service?
We service all of Sunshine Coast & North Brisbane from North Lakes to Noosa and offer a select range of products for purchase nationwide. If you are outside of the Sunshine Coast & North Brisbane region, feel free to contact us as we may be able to make arrangements.
Do you provide delivery/assembly services?
We offer a delivery service to the Sunshine Coast & North Brisbane Region for an additional fee. Our delivery and collection charge are shown on the order page when you add your postcode. This amount will depend on a variety of factors, including distance travelled from our premises, amount of equipment hired, amount of setup required and installation time.
If you require assembly, please contact us for a proposal.
Delivery and collection times will be confirmed two days prior to your event date.
Our delivery day is typically Friday, and our collection day is Monday. If you require delivery or collection on different days, please contact us to make arrangements.
How long can I hire products for?
Our hire period is for the entire weekend and 24 or 48 hours for midweek bookings.
Any additional time will incur an extra charge.
Is there a minimum hire charge?
Yes, we have a minimum hire charge of $50.
What is your cancelation policy?
Your deposit reserves the hired items for your event date, meaning we are unable to rent these items to anybody else. For this reason, the following cancellation terms apply to all bookings:
- Cancellation more than 4 weeks prior to the event date, a cancellation fee of the non-refundable deposit will apply.
- Cancellation between 2 and 4 weeks prior to the event date, a cancellation fee of the 50% of the order will apply.
- Cancellation within 2 weeks of the event, a cancellation fee of 100% of the total order will apply.
What happens if inclement weather is forecast?
We highly recommend having a backup indoor venue option in place for any planned outdoor event in case of inclement weather.
All of our items are not designed to be in wet/inclement weather.
If any of our items are damaged, you will be charged to repair or replace them.
What happens if something gets lost or damaged?
If any items are lost or damaged beyond repair while they are in your care, you have an obligation to pay the full replacement value. If an item is returned damaged but repairable, you will be invoiced for the cost of repairs or cleaning within 28 days. Please note that all items must be stored in a secure location and cannot be left outside without supervision.
Further details are provided as part of our terms and conditions.
When is my final payment due?
Full payment of your order is due 2 weeks prior to your event date. Payments can be paid by cash, direct deposit or credit card. Please note credit card payments incur a 2% surcharge.